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Typanotes Support

Write to us at support@typalock.com. A person reads every message. Include the version shown at the bottom of Settings in the app (long press it to copy).

Your plan

Subscriptions are billed by Apple. To change or cancel one, open Settings on your iPhone, tap your name, then Subscriptions. In the app, Toolbox > Settings > Subscription and usage shows your plan and has Restore purchases.

A subscription renews automatically unless you cancel at least 24 hours before the end of the current period. When you cancel, you keep your plan until the end of the period you paid for. A free trial becomes a paid subscription unless you cancel at least 24 hours before it ends.

Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com. We cannot issue them ourselves.

Your recordings and notes

Recordings are transcribed on your iPhone and kept until you delete them; audio is removed after the retention you chose in Settings. To delete a recording, swipe it left or touch and hold it.

You can also delete a recording's audio, a class's transcript or notes, a whole course, or a Tutor conversation from inside the app. The Privacy Policy lists everything you can delete.

Your account

You can export your data or delete your account in Toolbox > Settings > Account. Deleting your account does not cancel an App Store subscription.

Delete account runs immediately and cannot be undone. It removes your recordings and audio, transcripts, notes, cue cards, syllabi, Tutor conversations and the rest of your account, as the Privacy Policy describes. If you want a copy first, export your data before you delete. If you cannot use the app, email support@typalock.com and we will help.

Export my data (JSON) includes download links to your audio that work for 7 days, so anyone you give the file to can download your audio until they expire.

Reporting another user

Report or block from any friend request or shared course in the app, or write to us.

Common questions

What is Typanotes?
An iPhone app for university and college students. It records your classes, transcribes them on your phone, and turns them into notes, cue cards and answers you can search. You need to be at least 16 to use it.
Is my audio sent to an AI company?
No. Transcription happens on your iPhone. Notes, cue cards, syllabus parsing and the Tutor send text, never audio, to our AI providers, and only after you allow it on the app's consent screen. The Privacy Policy names each provider and what it receives.
How do I turn cloud AI off?
Go to Toolbox > Settings > Privacy and consent and tap Withdraw consent. Recording, transcripts, audio replay, your schedule and your library keep working. Notes, cue cards, syllabus parsing and the Tutor stop until you allow it again.
Am I allowed to record my classes?
Check your school's rules first. Many schools allow recording only with the instructor's permission or an approved accommodation, and limit sharing recordings or transcripts. You are responsible for following them, and the app asks you to confirm this before your first recording. See section 7 of the Terms.
A link from a friend did not open the app. What now?
Enter the code from their message in Typanotes instead. For an invite, go to Toolbox > Settings > Have an invite code, before you subscribe or start a trial. For a request to record a class, go to Toolbox > Settings > Friend requests. For a course a classmate shared, go to Toolbox > Settings > Course from a classmate.

Mailing address

Typanotes is operated by Lokd Technologies Ltd.

Lokd Technologies Ltd.
PO Box 44146
Bedford, Nova Scotia B4A 3X5
Canada

See also the Typanotes Privacy Policy and Terms of Service, or read about Typanotes.